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POPULAR ARTICLE FROM OUR BLOG
Your client complained? Here's how you can regain your footing.

For a lawyer, getting a complaint can really undermine your confidence. If this happens to you, you will need to manage your emotions, your perspective, your time, your opportunity costs as well as the issues raised.

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Blog

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All of our compliance orientated content is aimed at helping you create clarity and communicate with confidence, across:

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Do you need a top-up? Professional Indemnity Insurance, the Professional Standards Schemes and Top-up Insurance
Insurance and professional liability

Do you need a top-up? Professional Indemnity Insurance, the Professional Standards Schemes and Top-up Insurance

If you have Professional Indemnity Insurance that covers you up to $2m, and you subscribe to the PSS which limits your liability to that amount, why would you need top-up insurance?
Jennie Pakula
Jennie Pakula
July 17, 2026
Have you got the right PC?
Regulatory compliance
Practising Certificates

Have you got the right PC?

There are many different types of PC - make sure you've got the one that's appropriate for your practice and what you need to do.
Jennie Pakula
Jennie Pakula
July 17, 2026
Your client complained?  Here's how you can regain your footing.
Complaints

Your client complained? Here's how you can regain your footing.

For a lawyer, getting a complaint can really undermine your confidence. If this happens to you, you will need to manage your emotions, your perspective, your time, your opportunity costs as well as the issues raised.
Jennie Pakula
Jennie Pakula
July 17, 2026

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Legal Counsel
A Prosecution
A Compliance Audit
A Disciplinary Investigation
A Costs Dispute
A Trust Account Issue
Admissions, Suitability and Disclosures
Consulting
A 360° Practice - Risk Assurance Check
Costs Agreements
Trust account desktop audit
Pricing Strategy
AI Best Practice
Ethics and Complaints Policies
Team based - CPD Education
Law Practice Policy Revamp
Online Advice Sessions
An Ethical Dilemma
A Regulatory Issue
Money & Pricing
A Dispute with Another Lawyer
Idea & Innovation Sound-Boarding
Starting a New Practice
Applying for Exemptions
Learn More
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